Total Quality Management TQM - Virtual Learning
Total Quality Management (TQM) is a comprehensive, organization-wide management philosophy focused on achieving long-term success by consistently meeting or exceeding customer expectations. It emphasizes continuous improvement in all aspects of an organization's operations, from product development and service delivery to internal processes and workplace culture. TQM is not a one-time initiative but an ongoing effort to identify inefficiencies, reduce waste, and eliminate defects to enhance overall quality and performance.
A core principle of TQM is that quality improvement is the responsibility of every employee, from top management to frontline workers. This collaborative approach fosters a culture of accountability, innovation, and teamwork, ensuring that quality standards are upheld at every stage of production or service delivery.
TQM is widely applied to optimize supply chain management, enhance customer satisfaction, and improve operational efficiency. By implementing structured methodologies such as Six Sigma, Kaizen, or ISO 9001 standards, organizations can systematically analyze and refine their processes. Additionally, TQM ensures that employees receive continuous training and development, equipping them with the skills and knowledge necessary to uphold quality standards and adapt to evolving business challenges.
Employee involvement in the process, combined with effective and transparent communication, is key to successfully establishing and managing the TQM system.
The implementation of the TQM system is carried out in distinct phases: planning, doing, checking, and acting. Successful implementation relies on training the employees who are part of this process.
This training course is designed to provide participants with an in-depth, comprehensive understanding of Total Quality Management (TQM). It will cover the fundamental principles, methodologies, and best practices essential for implementing and sustaining a successful TQM framework within an organization. Participants will gain insights into key concepts such as continuous improvement, customer satisfaction, process optimization, and employee engagement. Since TQM is a widely recognized concept, practiced across various departments and organizations, this training course will equip you with the essential knowledge to contribute to its application.
The expertise gained through this Total Quality Management (TQM) Certification training course will prepare you for higher roles and responsibilities in quality management across any industry or organization, enhancing your career growth and development opportunities.
The highlights of Gulf Rowad Total Quality Management (TQM) training course could include:
Comprehensive Coverage of TQM Principles
Practical Application
Quality Tools and Techniques
Leadership and Employee Involvement
Integration with Other Management Approaches
Techniques for measuring quality and performance
Insights into maintaining TQM practices over time and overcoming common implementation challenges.
5 Days
1620 Sessions
Starting from USD 2,000
Available Face to Face
Course Methodology
Participants in this training course will receive thorough training on the subjects covered by the training course outline with a highly experienced tutor utilizing a variety of proven adult learning teaching and facilitation techniques. This will include active participation during the training course using exercises and open discussion forums.
The videos shown will encourage further discussions and delegates are encouraged to bring forth and share their own experiences and issues from their organization.
Course Objectives
Here are the key objectives of a Total Quality Management (TQM) training course:
- Gain a deep understanding of the core principles and underlying philosophy of Total Quality Management (TQM).
- Learn about the key concepts of quality.
- Examine the impact of leadership and management in driving organizational success.
- Study the importance of employee involvement in TQM processes.
- Develop expertise in essential quality tools and techniques for process improvement.
- Develop skills to implement TQM
- Understand the importance of supplier relationships
- Analyze the challenges of sustaining TQM
Target Audience
This Gulf Rowad Total Quality Management (TQM) training course is suitable to a wide range of professionals but will greatly benefit:
- Department Managers
- Team Supervisors
- Human Resources Managers
- Finance Professionals who want to know more about quality assurance
- Finance Audit Professionals who want to understand more about management systems auditing
Target Competencies
Organisational Impact
- Benefiting from the TQM Concept
- Gain deeper insights into the practical applications of quality assurance management within an organization.
- Foster a unified organizational vision for quality assurance and continuous improvement.
- Enhance operational efficiencies to drive increased productivity and profitability.
- Strengthen leadership capabilities to effectively support quality management initiatives.
Personal Impact
- Learn a practical framework for effectively implementing quality assurance within an organization.
- Recognize the significance of risk-based thinking in quality assurance processes.
- Understand the critical role of leadership in fostering a strong quality-focused organizational culture.
- Develop specific practical audit skills
- Appraise a range of requirements for document control systems
Course Outline
Day 1
Overview of Total Quality Management (TQM)
- Definition and importance of TQM
- Historical evolution of quality management
- Key contributors to TQM (Deming, Juran, Crosby)
- Customer focus
- Continuous improvement (Kaizen)
- Employee involvement
- Process approach
- ISO 9001 Quality Management System
- Six Sigma overview
- Malcolm Baldrige National Quality Award criteria
Day 2
Tools and Techniques for Quality Management
- Cause and Effect Diagram (Fishbone/Ishikawa)
- Flowcharts and process mapping
- Check sheets and control charts
- Pareto analysis
- Scatter diagrams
- Failure Mode and Effects Analysis (FMEA)
- RCA process and techniques
- Using the 5 Whys method
- Corrective and preventive actions (CAPA)
Day 3
Process Management and Continuous Improvement
- Identifying key processes
- Process standardization and optimization
- Monitoring and controlling processes
- Kaizen philosophy and practices
- Plan-Do-Check-Act (PDCA) cycle
- Lean management concepts
- Types of benchmarking (internal, external, competitive)
- Implementing best practices for quality improvement
Day 4
Leadership, Culture, and Employee Involvement in TQM
- Leadership commitment and vision
- Establishing quality policies and objectives
- Empowering teams for quality initiatives
- Promoting a customer-focused mindset
- Encouraging teamwork and open communication
- Overcoming resistance to change
- Importance of continuous learning
- Motivating employees for quality improvement
- Recognizing and rewarding quality achievements
Day 5
Strategic Quality Planning and Final Assessment
- Integrating TQM with organizational strategy
- Identifying long-term quality objectives
- Risk management in quality planning
- Key Performance Indicators (KPIs) for quality
- Using data analytics for decision-making
- Reporting and communicating quality outcomes
2026 Schedule & Fees
Course Fees Starting From
USD
2,000
| Date | City | Language | Price | Action |
|---|---|---|---|---|
| 28 Jun - 02 Jul, 2026 | Online | English | USD 2,000 | Book |
| 28 Jun - 02 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 05 Jul - 09 Jul, 2026 | Online | English | USD 2,000 | Book |
| 05 Jul - 09 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 12 Jul - 16 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 12 Jul - 16 Jul, 2026 | Online | English | USD 2,000 | Book |
| 19 Jul - 23 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 19 Jul - 23 Jul, 2026 | Online | English | USD 2,000 | Book |
| 26 Jul - 30 Jul, 2026 | Online | English | USD 2,000 | Book |
| 26 Jul - 30 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 02 Aug - 06 Aug, 2026 | Online | English | USD 2,000 | Book |
| 02 Aug - 06 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 09 Aug - 13 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 09 Aug - 13 Aug, 2026 | Online | English | USD 2,000 | Book |
| 16 Aug - 20 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 16 Aug - 20 Aug, 2026 | Online | English | USD 2,000 | Book |
| 23 Aug - 27 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 23 Aug - 27 Aug, 2026 | Online | English | USD 2,000 | Book |
| 30 Aug - 03 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 30 Aug - 03 Sep, 2026 | Online | English | USD 2,000 | Book |
| 06 Sep - 10 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Sep - 10 Sep, 2026 | Online | English | USD 2,000 | Book |
| 13 Sep - 17 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Sep - 17 Sep, 2026 | Online | English | USD 2,000 | Book |
| 20 Sep - 24 Sep, 2026 | Online | English | USD 2,000 | Book |
| 20 Sep - 24 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 27 Sep - 01 Oct, 2026 | Online | English | USD 2,000 | Book |
| 27 Sep - 01 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 04 Oct - 08 Oct, 2026 | Online | English | USD 2,000 | Book |
| 04 Oct - 08 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 11 Oct - 15 Oct, 2026 | Online | English | USD 2,000 | Book |
| 11 Oct - 15 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 18 Oct - 22 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 18 Oct - 22 Oct, 2026 | Online | English | USD 2,000 | Book |
| 25 Oct - 29 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 25 Oct - 29 Oct, 2026 | Online | English | USD 2,000 | Book |
| 01 Nov - 05 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 01 Nov - 05 Nov, 2026 | Online | English | USD 2,000 | Book |
| 08 Nov - 12 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 08 Nov - 12 Nov, 2026 | Online | English | USD 2,000 | Book |
| 15 Nov - 19 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 15 Nov - 19 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | English | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | English | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
Face to Face Courses
We can customize this training course for you!
At Al Mawred, we offer customizable courses designed to fit your specific needs. Whether it's refining technical practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
Request for In-House TrainingReady to advance your career?
Join thousands of professionals who have already enhanced their skills with Al Mawred.
Register for this course