Professional Certificate in Operational Excellence

This OPEX training course is based on a combination of (a) coach led training, (b) practical application of techniques through individual and group activities, and (c) discussion and reflection of delegate real life experiences. The training course manual provides a guide to all tools and methods covered for future reference.

By the end of this CPD Certified Professional Certificate in Operational Excellence training course, participants will be able to:

• Prioritise and link improvement activities to achieve the organisation’s strategic objectives
• Review processes, suggest improvements and monitor the progress of the changes
• Manage projects and work processes to improve effectiveness and efficiency of business operations
• Select and use relevant tools and methodologies in the contexts of operational improvement initiatives
• Implement lean organization principles, methodologies to achieve key operational excellence goals – easier, better, faster, and cheaper
• Influence organisational culture and employee behaviour to support operational excellence

This CPD Certified Professional Certificate in Operational Excellence training course is appropriate for everyone in the organisation but may be of special interest to anyone charged with driving the improvement of operating performance.

This training course will benefit all levels of personnel in private as well as public sector organisations:

• Managers
• Team Leaders
• Supervisors
• Technical Staff
• Healthcare Personnel
• Operations Personnel

Organisational Impact

Organisations will benefit from participants adopting holistic thinking, avoiding the sub-optimisation that can result from fragmented improvement activity. By sending delegates to this CPD Certified Professional Certificate in Operational Excellence training course, the organisation will gain the following benefits:

• An organisational culture of striving for operational excellence to create value and to sustain business growth
• Aligning improvements to strategic imperatives
• Engaging all stakeholders in the improvement efforts
• Reducing defects and waste across the whole value stream
• Improving the efficiency and effectiveness of resources
• Increasing customer satisfaction capturing the ‘voice of the customer’
• Promoting organisational learning and engagement

Personal Impact

This CPD Certified Professional Certificate in Operational Excellence training course, will personally benefit the participants by being able to apply the thinking and techniques to identify, evaluate, and improve issues affecting them in the workplace.

• Developing their professional skills and critical thinking
• Solving problems using structured, analytical methods
• Making data-driven business decisions
• Engaging more effectively with colleagues during team-based problem solving
• Employing tools and techniques to reduce costs and drive customer satisfaction and profitability