Quality Assurance and Control

This Quality Assurance and Control training course is highly-interactive and encourages delegate participation through a combination of lectures, group discussion, practical exercise, case studies, and breakout session designed to reinforce new skills. The comprehensive training course manual has been designed to be practical, easy to use and facilitate learning. Delegates will gain the skills and motivation they need to create long-lasting change.

By the end of this Quality Assurance and Control training course, delegates will be able to:

• Define the major benefits to the organization of Total Quality Management
• Understand the impact of leadership to support quality management systems
• Develop measuring and improvement processes for quality assurance and control
• Describe how TQM can be introduced into their work place
• Identify useful quality improvement techniques for continual improvement
• Discuss the importance of quality standards, models and awards (ISO, TQM, Malcolm Baldrige, EFQM etc.)

This Quality Assurance and Control training course will significantly benefit the participants to influence and advise their organisation on business improvement, which will include those having the authority to implement new ideas or influence senior staff to adopt improvements: 

This Gulf Rowad Quality Assurance and Control training course is a suitably wide range of professionals but will significantly benefit: 

• Senior Management
• Quality Assurance and Quality Management Managers and Staff
• Department Managers
• Team Supervisors
• Human Resource Managers
• Training Managers
• Customer Service Professionals

Organisational Impact

There will be enhanced Organisational Performance as a result of:

• Improved Quality Assurance and Control Processes and techniques
• A shared organizational vision for promoting Total Quality Management
• Improved intra/interdepartmental communications effectiveness
• Improved Employee Morale and Cooperation
• Increased Profitability and Efficiency
• Enhanced Planning, Quality Assurance, and Quality Control Measures
• Improved Leadership and Team-building Skills

Personal Impact

This training course will benefit the participants to gain an understanding of the quality management improvement techniques available and an appreciation of which ideas will be feasible in their organisations. In particular, individuals will gain:

• An increased appreciation for their role in helping their organisation achieve improved quality management, assurance, and control
• Up-to-date techniques and methods to help them provide Total Quality Management for continual improvement
• Enhanced leadership and team-building skills required to excel in their career
• Improved active listening and questioning skills to enhance communication effectiveness
• Increased problem solving and critical thinking skills
• An understanding of which business improvement techniques are applicable in given situations