Workshop on Understanding and Drafting Internal Service Level Agreements

This Gulf Rowad Workshop on Understanding and Drafting Internal Service Level Agreements will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented, but will be built around a continuous and developing problem to be the subject of pre-reading, group and plenary discussion and drafting.

By the end of this Gulf Rowad workshop, participants will be able to:

• Plan and Draft a range of internal service level agreements
• Articulate how quality SLAs should be used by a company in service performance management
• Negotiate service level agreements with internal suppliers
• Document appropriate quality outcomes from service contracts
• Evaluate the likely results from service performance frameworks

This Gulf Rowad workshop will appeal to a wide variety of contracts personnel particularly those that are:

• Contract Administrators, Contract Professionals and Project Coordinators
• Service Delivery Professionals
• Quality Assurance Professionals
• IT Professionals
• Anyone involved in the planning, evaluation, preparation and management of tenders and awards for service contracts or internally-supplied corporate services