Strategic IT Leadership

• Understand the challenges of the IT manager
• How to value IT services
• Communicate IT value to upper management, peers and end-users
• Understand the responsibilities of the IT team leader

Managing Technology

• Understand the Strategy for Managing Existing Technology
• Know when to develop and adopt New Technologies
• Be aware of how to manage assets effectively

• Understand the different types of influential power
• Be aware of the various influence strategies
• Select the most effective influence strategy for the situation
• Understanding negotiations, tactics and techniques
• Use influence effectively to thrive as an IT manager

Strategic Decision Making

• Apply strategic decision making
• Recognizing strategic decisions and initiatives
• Apply strategic decision making to vendor selection
• Understand when to outsource

• Using the mission as an IT driver
• Defining the customer profile
• understanding the partnership model
• Creating a strategic plan
• Planning and budgeting issues

Managing IT Quality

• Understanding the importance of managing by process
• Understand the definitions of quality
• Applying maturity models
• Using process management
• Applying international standards

• Evaluating IT performance and metrics
• Understanding delegation and motivation
• Team building
• Managing the management team and stakeholders

IT Project Management

• The Importance of Project Management
• Defining Project Manager talents and skills
• Understanding the principles of Project Management

• Developing a measurement strategy
• Creating a “Best Practices” based organization
• Deploy metrics
• Managing by facts and results
• Integrate metrics into the strategic plan

Common Pitfalls and Lessons Learned

• Balancing technical and corporate requirements
• Balancing tactical and strategic decisions
• Evaluating new and existing technologies
• Balancing management styles and culture