The 10-Day Programme & Stakeholder Management

• The nature of projects
• Project management maturity 
• Project governance structures
• Programs and program management

Programme Integration Management

• Program Management Roles
• Setting up a program - develop the program roadmap & charter
• The Program Management Plan
• Managing program benefits delivery

• Building the Program Work Breakdown Structure
• Identifying Program dependency
• Creating the Program Master Schedule
• The Program Financial Management Plan
• Developing the Program budget baseline

• Program Risk Management Planning
• Program Communications Planning
• Program Procurement Planning
• Program Quality Planning

• Monitoring Program Finances
• Reporting Program performance
• Managing Program uncertainty
• Program resource management

• Controlling programs - governance considerations
• Program Transition
• Program Closure
• Review and Q&A

• Overview of stakeholder engagement and management
• The stakeholder engagement process and key documents
• Identifying stakeholders
• Producing the stakeholder register
• Creating and analyzing stakeholder profiles
• Assessing interests, positive and negative
• Analyzing the gap between current stakeholder and required perceptions
• Selecting a suitable stakeholder management strategy

• Planning stakeholder engagement communications
• Identifying and delivering the key messages
• Creating stakeholder communications
• Planning and managing stakeholder meetings
• Dealing with stakeholder objections
• Escalating stakeholder issues for resolution by senior management

• Empathy and how it can assist in managing stakeholder relationships
• Trust – the foundation of on which relationships are built
• Influencing, persuading and manipulating – why they are different and the impact they have
• Personality factors affecting stakeholder management (including feedback on a personality type questionnaire, to be taken in class)
• Behaviors, their relationship to personality and how to read them
• Influencing without authority – how to do it
• Emotional intelligence, what it involves and benefits

• The negotiating environment and backdrop
• Reservation points, zones of potential agreement and best alternatives to a negotiated agreement
• Differences between ‘soft’ and ‘hard’ negotiation techniques and why they are important
• Principled negotiation, hardball tactics and important choices
• Negotiation protocols and processes
• Managing a negotiation

• What do we mean by culture?
• National culture
• Regional culture
• Organizational culture
• Business unit or division culture
• Communicating to different cultures
• Negotiating with different cultures
• Review of course/presentation of certificates