E-Government

An interactive training course using a mixture of presentations with discussion, case studies, debates and exercises including live examples. Ideally attendees will bring questions and examples from their own working environment.

At the end of this e-Government training course, you will learn to:

• Recognize the opportunities e-government can bring and Identify and prioritize where technology can be best applied to drive efficiencies, enable change and improve service delivery for Citizens
• To understand, analyze and where to apply technologies appropriately, to enable a digital transformation that serves the Department and citizens
• Develop and implement a ‘Channel Shift’ strategy to encourage Citizens to take up and move to the most efficient e-enabled services
• Ask the right questions and have the confidence to engage in conversations when seeking support to deliver policies, e-enable existing services or seek to improve the citizens experience
• Recognize the needs of the ‘Citizen’ in all areas of work whether writing policy, creating a communications plan or creating or improving a service
• Understand the meaning of a Key Performance Indicator, how to create them and ensure that they align to the outcomes sought from the application of technology
• Have insight and basic understanding of the latest ‘buzzword’ technologies and their application

This training course is about enhancing participants knowledge and their role in supporting the delivery of  E-Government and Digital Transformation to drive efficiencies and deliver Citizen Centric services. 

This Gulf Rowad e-Government training course is suitable for a wide range of professionals but will greatly benefit:

• Technologist New to Government
• Business Process and Quality Employees
• Finance Managers
• Customer Service Managers
• Policy Writers
• Marketing & Communications Delivers

Organisational Impact

Employees within Government organisations need to understand the role of technology and accept that achieving truly transformed e-enabled organisation is down to all and not just technologist who are just the enablers:

• Gain insight and understanding of what E-Government is and how it can deliver outcomes
• Their role in delivering and enabling Digital Transformation and how it benefits the Department and Citizen’s
• Ensure employees can talk confidently with technology Departments and know what questions to ask
• Ensure a common understanding of how to improve the customer experience
• How to identify opportunities for improvement and automation in delivering existing and new services
• What to consider when defining and writing ‘outcome’ based policy so as not to complicate on inhibit the application of technology

Personal Impact

The E-Government, Digital Transformation and innovation agendas are at the heart of Government Departments and those who wish to progress need to embrace this change.  Participants will learn:

• What E-Government is, how it impacts their role and where they can add value to improve its implementation
• What Digital Transformation is, how it enables E-Government and how can participants ensure that their voice is heard when they potentially have a technology requirement.to deliver objectives
• What are the latest ‘technology’ buzzwords mean and their relevance now or in the future
• How they can confidently engage technologists, the questions to ask and what information they need to provide to get support they need
• Their role in supporting and enabling the delivery of ‘Citizen Centric Services’
• How to recognize and articulate opportunities to Innovate