Behavioural Economics & Psychology in Marketing

This Behavioural Economics & Psychology in Marketing is a highly interactive and participative training course that uses a variety of teaching inputs designed to appeal to the widest possible range of Learning styles and delegate types.  It is comprised mostly of a blended mixture of lecture, case-study work, facilitated workshop work, guided personal reflection, video presentations and role-play.

At the end of this training course, you will learn to:

• Understand the psychology of purchasing
• Understand the psychological nature of impulse purchasing
• Understand what brands do in customer’s minds to make them successful
• Understand and know how to use the various elements of Behavioural Economics
• Create compelling product or service value propositions that use Behavioural Economics to create value and gain business
• Understand how the customer makes decision, learn what he values and how you can communicate directly with how he actually thinks and behaves

Because this Gulf Rowad Behavioural Economics & Psychology in Marketing training course is about how we all use our brains to come to decision, and because we all have brains, there is no one that is not suitable for this training course.

However, this training course is perhaps most suitable for: 

• Brand Managers
• Marketing Executives
• Customer Experience (Cx) Professionals
• Key and Global Account Managers
• Business Development Professionals
• Customer Service Professionals
• HR Executives
• Entrepreneurs
• Pricing Executives

Organisational Impact

An organisation sending delegates to this training course can expect to receive a number of benefits, including (but not limited to):

• Staff that truly understand the mind of the customer and why he makes the purchase he makes
• Staff that know how to create a brand that finds its place in the customers mind and is very difficult to dislodge
• Staff who understand how to change your marketing mix to reflect what actually happens in customer’s mind
• Staff who know how to converse compellingly with customers in a way that is persuasive, compelling and gets result
• Staff who find their personal communication skills have improved vastly as a consequence of using tools and techniques to better understand themselves and colleagues
• Staff able to position your company and its offerings in a unique and compelling way that differentiates your organisation from the competition, giving you a clear space in the market-place

Personal Impact

A person attending this training course will get an insight into how the human brain (their own, as well as others’) truly works.  It will vastly improve their job performance and their relationship with customers, colleagues and loved ones. Other benefits are:

• Understanding that we do not think the way we like to think we do
• Learning how to communicate to customers in a way that actually resonates with what is going on inside their own heads
• Learning how you can apply the ‘levers’ of Behavioural Economics to generate business and gain happy, satisfied customers
• Becoming far more persuasive
• Communicating with anyone, in any aspect of your life will be improved, because you know how the other person thinks and know how to communicate with them effectively and efficiently